Netflix, USPS, you & me

I had sent back 5 movies to Netflix using the same mailbox that I have used for the past 105 movies over the past years. All five were not received by Netflix even after 15 days. Made me real nervous. I did report the “shipping problem” and Netflix responded accordingly by sending out the next queue items. So far this is about 10%. Seems very high to me. Anyone else have this experience? Dont know if this is USPS or Netflix.

As a user of Netflix I've never had a problem.

As a bookseller who has mailed thousands of books I can't really complain about the USPS but they do make mistakes, misplace and delay packages.

I have a brother who worked for the USPS, and he told me we would are unaware of the amount of mail that gets mangled in machines, trampled underfoot, or slides between the machine and the wall where it waits weeks to be discovered. Think of the volume! The USPS handles billions of pieces of mail. I am not surprised that a certain percentage of mail goes awry, but we are more likely to notice Netflix discs going missing because we are held liable. There is no other person, agency, or service with whom I correspond as frequently as Netflix, so it is inevitable that I would experience occasional problems. I have rented about 85 discs from them in the last 6 months, so I've seen three or four go missing, of which, all but one showed up eventually.

As an online seller of stuff we've had books arrive at the customer's house two months late. Once you had something over to USPS it is out of your control.

i work for the postal service. We have a lot of problems running the Netflix envelopes through the sorting machines because of two reasons. One is the way they are designed. The floppy loose end of the mailer must go through the machine first, which sometimes folds over and covers the address. If Netflix would turn the mailer over, and the solid end would be going to through the machines first, that would solve a lot of missorts, double feeds, catching onto other pieces of mail, and jams, etc. The second problem is the lousy label and barcode that Netflix attaches to them. Usually they are at an angle and the machines can read them much better if they are on straight. Also, a lot of times they are blurry and the machines won't read them correctly. When I'm loading the machines, I usually pull the Netflix out and send them to manual sorting (unless a supervisor comes by and forces me to run them) but the biggest problem is their design. I would also like to comment on other complaints, people not getting their mail. The facility I work in is very small compared to some, and the amount of mail we get each day that ends up going to dead letter is unbelievable. People stop writing addresses in the middle of a letter, (like the phone rang, or the door bell rang), lots of no return addresses, no postage. We try to return the mail if possible to correct, but so much we are not able to return. Then of course, it becomes the lousy post office lost my letter!!! We really try everyday to deliver every letter. It's not just a slogan!!!

I joined Netflix a couple of months ago. I sent back all my movies and stopped my subscription a day later. About a week after that I get an email from them saying that I still had a movie out. I send them an email explaining my problem and they respond a day later with an automated email and a charge on my credit card and that was it.

I've been with Netflix for a year now and I've rented 200+ movies. I can confidently say that 10% have disappeared into no man's land … never to be seen again.