I hate Amazon.com

I do not use Amazon. Never have and hope I never will. There are too many search services etc. out there to be treated like a deli customer by Amazon.

Hi, I placed an order on January 22 2003 for a linkin park cd, I just received an eMail tonight (March 16 2005) that they are unable to process the order.

I SAY WE PUT AN END TO AMAZON.COM & put them out of business. Their phone # if you want to call them and bitch at them since they don't list it is (800) 201-7575

AMAZON.Com Phone Number (800) 201-7575

I was told by a “Team Leader” that there is nothing they can do, and I asked them what about their moral standings of a business, what are you going to do for the customer…. he replied, we just did what we would have done, sent you an eMail makeing you aware that we were unable to ship you this item…. Although… I wonder if they sold any of these and actually shipped to someone if so please contact me!! chillexistence@netreach.net

——————————————-
Hello from Amazon.com.

We are sorry to report that we will not be able to obtain the following
item from your order:

Linkin Park “High Voltage / Points of Authority [CD-SINGLE]
[IMPORT]”

Though we had expected to be able to send this item to you, we've
since found that it is not available from any of our sources at this
time. We realize this is disappointing news to hear, and we apologize
for the inconvenience we have caused you.

We have cancelled this item from your order.

Please note that if you took advantage of a promotional offer when
placing this order, this cancellation may affect your order's
eligibility for that offer. If you discover this to be the case,
please contact customer service so that we may reimburse you for the
value of the promotional offer. You can send an e-mail to customer
service from the following URL:

http://www.amazon.com/contact-us

To view the current status and the costs associated with your order,
please visit Your Account (http://www.amazon.com/your-account).

If appropriate, your gift-certificate account will be credited.

Please note: This e-mail was sent from a notification-only address
that cannot accept incoming e-mail. Please do not reply to this message.

Thanks for shopping at Amazon.com, and we hope to see you again.

Sincerely,

Customer Service Department
http://www.amazon.com
==============================
Check your order and more: http://www.amazon.com/your-account

I have ordered several dozen items from Amazon, and never had a problem.

Until I had problems with orders, Amazon was great. I'm not sure the discounted price is worth the hassle of attempting to have Amazon reply with sending a stock, “use our help” section, which doesn't provide any help at all. The link to “did this help?” doesn't resolve the sender's question; it's just there for them to “improve” their site. I'm sick of Amazon and vow to not order anything from them again.

my golly! just looking for tissot mens watch, took me to several windows which basically all implied watch! wasted my time. need to IMPROVE your website and simplify…overstock.com or ebay.com are far BETTER!

I hate Amazon with a passion! I have spent over 6 and a half hours on the phone with their wonderful customer service people and have gotten nowhere! This is the email I sent them when they sent me the first email asking if they had solved my problems:

When I received this email asking if my problem had been
solved I had to laugh. I could not pass up explaining the trouble I
have gone through the past three days. I am thoroughly, thoroughly
disappointed with Amazon, and disappointed is putting it nicely! I
have had NOTHING but trouble and one fiasco after another with this
order! I used amazon.com because I TRUSTED Amazon, and felt that
this would be the safest and quickest way to purchase a cell phone
package online.
>
> I placed my order on November 19th. Later that evening I got an
email from Amazon saying that there was a problem with my credit
card, and I should go to Amazon and try to resend the information.
I did this multiple times and got several emails back saying that
there was still a problem with the card and they were unable to
receive payment. I called my bank and they confirmed that the money
had been taken out on the 19th, yet I was still getting the notices
from Amazon. I called the customer service line on the 21st and
first talked to Hermaan. After listening to my story, he said that
he could not help me but he would send my information on to the
appropriate people and they would call me back shortly. I never
received a phone call. I called back at 12:20pm and talked to
Pheeb. I explained the situation to him and he told me that he
could not help me either and told me he would have to transfer me to
the cell phone dept. Maria answered the phone and I asked her if !
> she was in the cell phone dept and she said no but she would be
willing to help me out as much as possible. She gave me some
elaborate explanation that they needed to hold the money for two
days before they could do anything and on and on. I asked her
several times if this would change my delivery date and she assured
me that no it would be the same as it had been, the 28th-30th. I
then said, so it will be delivered somewhere between the 28th and
the 30th and she said, No, somewhere around December 1st, because
the phone would not be sent out until Monday the 28th. I gave the
situation 24 hours to be taken care of and then called back on the
22nd at 10:05am. I called back because I was still getting the
email saying there was a problem with my payment, and when I checked
my bank, the $149.99 had been credited back to my account. When I
called, I got Maggie. She was quite helpful. I explained to her
the situation, and told her how frustrated I was that this was the
fo!
> urth person I had talked to in two days, and nothing was taken
care of. She was very polite and helpful and I THOUGHT that the
problem had been solved. Maggie told me that for some reason the
order had been reversed back the day before. I explained to her
that I was extremely upset because I had canceled my old cell phone
contract to order this one and my contract was going to be up at the
beginning of the month. She told me that since it was their fault
that the order would not get here in time, she would upgrade my
shipping to two day shipping for free. She put me on hold and was
able to push my payment through and assured me that within an hour
or so my bank would confirm the amount and my order would be
shipped out that afternoon or later that evening. This put my
delivery date at November 25th. At 11:45am on the 23rd I called
back because the money still had not come out of my bank account.
This time I talked to Ayank. I told him what was going on and h!
> e told me he could not be of any assistance, so he transferred me
to the cell phone dept. I talked to Niki from the cell phone dept
at 11:55 am. She told me that there was nothing to worry about,
even though the money was not out of my account, the bank had
confirmed the amount and it had shipped out the day before. That
evening at 8:40 I called and talked to Monica because it still said
that my order needed attention and it was still open awaiting
payment. She sent me to the cell phone dept. I then talked to
Kimberly, the EIGHTH person I have had to tell my story to in three
days. She told me that the order had NOT been shipped yet but it
would be delivered on the 25th. I asked multiple times if she was
sure that it would be delivered on the 25th if the order had not
gone out yet at almost 9pm on Wed, and Thurs was Thanksgiving. She
assured me that the order would arrive on the 25th.
>
> Now I have told my story to someone at Amazon for the 9th time.
Hopefully, I will not have to say this all again. I am keeping my
fingers crossed that sometime on the 25th a cell phone will arive at
my doorstep. I am thoroughly disgusted with the service I have
received. I have ordered through Amazon before and have had no
problems. I do not know what is going on this time but I can tell
you that I am extremely frustrated with the stories and excuses I
have been given each time. The only person who TRULY seemed
concerned about my situation was Maggie. I can promise you that
this whole mess will seriously deter any future purchases I plan to
make through this company, and I have no compunctions about telling
everyone I know the problems I have had. So, in response to the
email I received, No, my problem has not been solved.

They responded back:

Thank you for writing to us at Amazon.com

First, let me tell you how sorry I am for all the trouble and
frustration you have gone through so far. I would be upset too. It
is certainly not our intention for our guests to have anything but a
pleasant experience at Amazon.com.

At this point, you may at least rest assured that our billing
department is currently working hard to resolve the issue with your
order. Currently, we anticipate your order to ship Nov. 25, but may
indeed take an additional 1 to 2 business to clear the matter
between us and your credit card company. We request your patience,
and will send you an e-mail when your order ships.

We value our customers' trust above all else—it is the foundation
upon which Amazon.com was built. Please know that this situation was
the result of a combination of technical and human errors, and that
in no way did we intend for this to happen.

Although it certainly cannot make up for the inconvenience this has
caused, we would like to give you a $10.00 promotional certificate
for use toward your next Amazon.com order. When you redeem your
promotional certificate, please be sure to use the shopping cart
rather than ordering via 1-Click.

You will find all of the details below. Simply print this
certificate or save the message on your hard drive for future
reference.

Thank you again for shopping at Amazon.com.

As of right this very moment, I have talked to 14 different people, including Team Leaders and Area Managers and I am STILL getting the run around. Yes, they say they upgrade your shipping for free, blah, blah, blah, but I should have got the phone I ordered way the heck before now so fat lotta good it does me. I will never, ever, ever, ever order from then again!

Amazon.com are the Dogs of this Earth- why would a terrible comapny like so be allow to do business- I am done with Amazon.com- over charge, cheating, credit card fraud , you name it- they are behind this

Jeff Bezos is the screw-up, no customer service, no help what so ever.

I order an item in November and Amazom assured me it will arrive by December 11th. Today is December 16th and they cancelled my order because the product is out of stock. I have 2 emails from Amazon telling me not to worry the item will arrive and now they cancelled the order. I will never use them again!

I can totally relate to Dani's experience with Amazon. I placed an order on December 7 for items intended to be Christmas gifts for my son and other members of my family. Since then, the estimated shipping/delivery date has changed every day until it finally said my items would not arrive before Christmas. When I placed the order, every item stated it shipped within 24 hours. They have also double billed my account twice now, the error totalling over $200, causing an NSF for an item that should have cleared through. I, too have talked to several people but the CS reps can only send the info on to some other department who only contacts you via email. I also got the $10 consolation gift certificate but why would I use it now. I will never do business with them again! Yesterday, I finally just told them to cancel my order and I now have to run around 2 days before Christmas trying to buy these items elsewhere. And somehow the second double charge is still looming on my bank account. The only way for it to be removed is for them to contact my bank, which I have given them the information necessary to do so. This is such a horrible experience but I've dealt with them many times in the past and never had any problems whatsoever. But this put a very bad taste in my mouth to where I'll never do business with them again! Their service and competence has gone completely downhill and I've told them so, although I doubt it will make any difference. I also told them that their CS reps deserve a raise this year for all the angry and unsatisfied customer calls they must be getting. I don't know what the final outcome will be but I'll try to come back and post again when it is resolved! Thanks for listening to my rants!

Before Christmas, Amazon ran a promotion where if you ordered $100 in Philosophy brand items they would send you a $30 gift certificate to use on anything at Amazon.com. Being it is the middle of January, I wrote them an email asking where this gift certificate was.

The reply I got was that since I ordered items from Toys R Us in the same order (even though I had $100 in just Philospohy items) it made the offer null. If I had known that in the fisrt place I would not have ordered Philosophy items at all.

I found this devious and underhanded. What an asnine stipulation to put on a promotional offer! I will never again order from Amazon, I no longer trust the company.

I am wondering: does anyone know about Amazon.com's billing department in Seattle, Washington and its order-by-postal-money-order policy?

I am asking because I am wondering about four videocassette orders I placed using two money orders I mailed to the Seattle billing department address Amazon placed on its website.

I sent it before New Year's Eve and I have received no confirmation that they received of my two money orders. With one service rep, I was told to give out my money order numerals because they did not receive my money orders and, with another, a rep based in India told me he would investigate the matter and e-mail me back.

I want to know the status of my order. I used money orders because I could not use a credit card online.

Has anyone else faced this problem?

Well over here in the UK our amazon are just as bad, we pay £5 (roughly 9 USD) for 2 day delivery which takes 5 or 6 days.

To amazon UK how to fix this problem STOP USING THE ROYAL MAIL!!! a government does not fine them £12,000,000 for GOOD SERVICE you IDIOTS

a roomie of mine ordered a camera via Amazon..Amazinly it arrived he very next day..with no problems…
Have always trusted amazon…but the comments by others here make me think otherwise…

i hate amazon.com. They have the worst customer service and don't have a clue for their own systems. I created a user account called F$@# Amazon (i edited the acutal F' word).

I sold 4 text books on Amazon 4 weeks ago and have yet to recieve payment from them. I think they hold money distributed through them in order to make interest on my money. Screw Amazon!!!!

I hate Amazon.com
I Ordered Pimsleur “Thai (Comprehensive)” Audio CD $217.35 (A set of CD's to teach an English speaker to speak Thai)

Paid a WHOPPING $38.98 for fast postage (2-3 day delivery)

Amazon.com take the money from my credit card but don't send the order! They say my credit card details are suspicious! (Because I want the CD's sent to Thailand) Of course I want it sent to Thailand! Why the fuck do you think I want to learn to speak Thai for?

They won't refund the money they've already taken and they won't send the order and they now won't answer my emails. I can't call them from here.

Mother fucking theives. If they think a credit card is sus then they shouldn't take the money.

I wouldn't necessarily say that I HATE amazon.com, but there are better places to shop out there. I ordered an item for my sister's birthday once and I recieved the confirmation e-mail. After about a week and a half, it didn't show up. I checked on Amazon.com it had never been shipped. I didn't get any e-mail or notification saying that my order couldn't be fulfilled. I understand stuff happens sometimes but at least send a e-mail.

Then, I had to contact customer service because I had trouble entering a gift card. After about 5 e-mails and 3 phone calls later it was finally straightened out. I had an earlier problem with my account (I won't get into details it is a long story). and when another customer service person “helped” me she created a whole new account (with same e-mail) and did not delete the old one. She said she couldn't. Now, they tell me I have to access the account to delete it, however, I can't enter into the account that's why the customer service person created a new one…duh.. So, now I often have problems when ordering from them which I don't usually unless someone buys me a gift certificate. My close friends and family know not to but sometimes a not so close friend or co-worker etc. buys me one. Then, I'm kind of stuck.

Also, check their “ships by” dates carefully. Okay, I'll admit usually they're pretty quick but there have been a couple bad instances, for instance, when I tried to order a popular but not newly released PC game, it wouldn't ship for 3 weeks. I canceled the Amazon order I went to Circuit City and they shipped it in 48 hours at the same price too.

So, yes, you can find some good deals on Amazon.com. Some people never have problems, so, if you really need something and it is a good deal and you want to risk it go ahead. Place your order and hope for the best. However, if you can get it for the same price somewhere else, then, consider doing so.

Thanks.