Customers who don't know how to use email
Archive: Online bookselling
Got one of those frantic “Where is my book!?!” emails. She said she'd ordered it via Amazon but our email archives showed no notice from Amazon or an email from us to anyone about sending the book.
So I asked her to forward Amazon's email to her. She replied that she'd used an email account that she'd discarded before she ordered the book and couldn't access. Digging back by date I found we'd instructed Amazon to refund her; we weren't able to find the book.
Something she'd have known if she hadn't felt that “getting an email wouldn't matter.”
We're all used to correcting flawed email addresses, the customers who somehow manage to send from gimmeitnow@ao instead of gimmieitnow@aol.com. Or the odd person who has configured Eudora to make their return address ours. But you can't do anything for people who've exceeded their storage quota using a Yahoo! or Hotmail free email account (how about deleting some?) or who use email addresses they know don't work.
Feel free to share your feelings about Customers who don't know how to use email. Please stick to the theme of the entry. Disagreement is fine. Homophobia, racism, and kindred expressions of hatred will be deleted.
This site is one of my hobbies. I genuinely enjoy hearing from people and hate moderating or killing comments. Forthright disagreement is fine as long as it is civil.
My thanks,
Richard
1 · Posted by: midtoad on April 24, 2004 01:10 PM
The plural of customer is customers.